Many Americans are leaving their cars at home as they enjoy popular ridesharing options such as Uber and Lyft. As lifestyle trends move away from private auto use, especially in large urban areas, the competition is heating up between the industry’s two front-runners. If you are considering a change in your transportation habits, you may be wondering which is a better fit for your needs, Uber or Lyft? In some areas one may have greater market share then the other, but there are some considerations to be made when they are both viable options. The main differences come down to the ease of use of the app, customer service dedication, and pricing.
The primary function of rideshare apps is to simply connect riders with drivers that are available in their area. The added cross-promotion on the Uber app for their adjacent business lines, such as UberEats, can be a nuisance, but overall both apps function the same. The one key difference, that Lyft users could tip drivers through the app, is no longer an issue, as Uber has recently added that capability to their app.
Customer support and price disputes are two areas that you hope that you won’t need to consider, but it is best to know what to expect before you use either service. In this area, Lyft is the clear winner. Their customer support team is easier to reach, more engaged, and much more likely to find you a satisfactory solution to your issue. With the explosive growth of both companies, this is an area where both have lagged, and it is only a matter of time that they both improve their customer service offerings. As it stands now, Lyft out-performs Uber by a substantial margin.
Pricing is generally comparable, as both companies seem to match whichever offer their competitor has going. It is unlikely that you will find only one of the big two offering discounts and offers that the other doesn’t match, almost immediately. The main difference is in the companies’ level of increase during price surges. Both increase their rates at high-volume times and when ridership is higher than average, such as after a large event or during peak hours that happen regularly. Lyft is the more economical choice at these times as there multiple is only 2x the base price compared to Uber’s multiple of 6 to 7 times. Both companies are transparent with their price surges and riders are aware of the cost associated with each ride prior to accepting it.
If you are looking to move away from driving your car or relying on expensive taxi services, both Uber and Lyft can provide the service that you require. While both are generally priced the same, with the exception of their surge multiple, the main difference comes down to customer support. Lyft will help you to successfully resolve your issues more often than Uber according to industry feedback. While it is likely that Uber will soon increase the robustness of their customer service, Lyft is the current winner in a side by side comparison.